1. Introduction
Codvia Teknoloji A.Ş. ("we", "us", or "our") operates the Dual Frame Camera application. This Privacy Policy describes how information may be collected, used, disclosed, and protected when you use the app, our support channels, and related services.
2. Information We Collect
a. Media and Device Permissions
- Camera access to record video content.
- Microphone access to capture audio with video recordings.
- Photo library or storage access to save, export, or manage media files created through the app.
b. Analytics and Usage Information
- We may collect app usage information, interaction events, session information, feature usage data, and performance-related analytics.
- This information may include device-related identifiers, app instance information, approximate diagnostic information, and event data generated through your use of the app.
c. Crash and Diagnostics Information
- We may collect crash logs, crash diagnostics, device state information, and technical information needed to identify errors, improve stability, and fix bugs.
d. Purchase and Subscription Information
- We may receive subscription status, entitlement status, product identifiers, transaction-related data, and purchase history information necessary to manage in-app purchases and subscriptions.
- We do not receive your full payment card number from Apple.
e. Support Communications
- If you contact us, we may collect your name, email address, message content, attachments, and any other information you choose to provide.
3. How We Use Information
- To provide the app’s core functionality, including recording, processing, saving, and exporting videos.
- To measure usage, understand feature engagement, and improve product experience.
- To detect crashes, fix bugs, monitor app stability, and improve performance.
- To validate purchases, manage subscriptions, unlock premium features, and prevent abuse or fraud.
- To respond to support requests and communicate with users.
- To comply with legal obligations and protect our rights, users, and services.
4. Third-Party Services
We may use trusted third-party service providers to help operate the app. These providers may process certain data on our behalf, subject to their own privacy terms and applicable law.
- Firebase Analytics: used to understand app usage, engagement, and product performance.
- Firebase Crashlytics: used to collect crash reports and technical diagnostics to improve app stability.
- RevenueCat: used to manage subscriptions, entitlements, purchase validation, and related in-app purchase functionality.
5. Data Sharing
We do not sell your personal information. We may share information only as needed with service providers that support analytics, diagnostics, subscriptions, hosting, infrastructure, legal compliance, or customer support.
We may also disclose information if required by law, legal process, or to protect the rights, security, and integrity of our users, services, or business.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining subscriptions, improving product performance, resolving disputes, enforcing agreements, and complying with legal obligations.
Media files you create may remain on your device unless you delete them. Information processed by third-party providers may be retained in accordance with their applicable retention practices and legal requirements.
7. Your Choices and Rights
- You can control camera, microphone, photo library, and tracking-related permissions from your device settings.
- You may contact us to request access, correction, or deletion of certain personal information where applicable by law.
- You may manage subscriptions through your Apple account settings.
To make a privacy request, contact us at support@dualframecamera.com.
8. Children’s Privacy
The app is not directed to children under the age at which independent consent is permitted under applicable law. We do not knowingly collect personal information from children in violation of applicable law.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure.
10. International Transfers
Your information may be processed in countries other than your own. Where required, we take reasonable steps to ensure such transfers are handled in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the app after changes become effective constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
Codvia Teknoloji A.Ş.
Etiler Mahallesi Evliya Çelebi Caddesi
Kapı No: 23 D:106
Muratpaşa, Antalya, Turkey
Email: support@dualframecamera.com