Dual Frame Camera Support Center

Need help with recording, subscriptions, exports, app performance, or billing? Our support team is here to help you quickly and securely.

1. Contact Support

For technical issues, billing questions, subscription problems, privacy requests, or general assistance, please contact our support team:

Email Support support@dualframecamera.com

Response Time We typically respond within 24–48 business hours.

2. Common Support Topics

Video recording issues
Portrait and landscape sync problems
Export or save failures
Audio and microphone permission issues
Subscription activation problems
RevenueCat entitlement sync issues
Billing and App Store purchase validation
Crash and performance issues
Privacy and data deletion requests

3. Subscription & Billing Help

All payments, renewals, and cancellations are processed securely through Apple App Store. If your premium access is not active after purchase, please contact us with:

Your device model
iOS version
App version
Purchase screenshot (optional)
Description of the issue

This helps us verify your RevenueCat entitlement and App Store purchase sync faster.

4. Technical Troubleshooting

Before contacting support, please try:

Restarting the app
Updating to the latest app version
Checking camera and microphone permissions
Ensuring enough device storage is available
Restarting your device

5. Privacy Requests

For privacy-related questions, access requests, correction requests, or deletion requests, please contact us by email and include the subject line:

Privacy Request

6. Company Information

Codvia Teknoloji A.Ş.
Etiler Mahallesi Evliya Çelebi Caddesi
Kapı No: 23 D:106
Muratpaşa, Antalya, Turkey

To help us resolve your issue faster, please include your device model, iOS version, app version, and a clear description of the issue in your email.